Wednesday, November 17, 2010

Countdown inches forward...

wedding planning

I think this is the part in our wedding planning in which I say, "dear Lord time is running by awfully quickly!" And I would be absolutely correct in saying that.

Nine months from now, we'll be walking down the aisle at the vineyard.  My-oh-my has time flown by! (No, I didn't mean for that to rhyme either!)

This past Sunday, my maid-of-honor (sister-in-law) and my only other bridesmaid (friend) came over to talk about our wedding.  You see...we had found an awesome dress for them to wear on Pin Up Girl Clothing.  After I found the dress, I read that one purchaser was disappointed in the dress because the fabric was plain instead of embroidered as shown, it wasn't "stretchy," and the flower on the dress was sad in a velvet-Christmas-bow sort of way.  Immediately, PUG canceled all pending orders...including my two girls' (by the way, the dress came to around $101 including shipping.)  The girls put their name on a waiting list, and when the dress comes in, they'll be called.  Okay - so we got that taken care of.

Then we discussed centerpieces.  My wonderful "ma" picked up these beautiful red glass mosaic candle holders; however, they're for votive candles which doesn't necessarily warrant the "ooo ahhh" for a reception centerpiece.  We decided to improvise and add some more items to the votive holders, and voila! Complete.

We have our contracts in.  We have our deposits paid.  Now it's time for little things like the cake design, etc.  We found a baker that said, "find a design online, print it off, and we'll do it."  Nice.  Copy-cat, right?  Instead, I decided to design our own cake (easy for someone that knows how to create it!)

I found the person to design and create my dress (from Etsy) so that's in the works, too.

Friday, November 12, 2010

Dear Domino's, or How NOT to Fix a Situation.

Last night, we slacked off on our dinner.  I forgot to take already-prepared ziti out of the freezer to thaw and back so we opted for Domino's.  Normally, we'd order Papa John's, but Andrew wanted Domino's wings.  I called up our local Domino's (about 1 mile from our house,) and I proceeded to place an order with a very knowledgeable employee who made sure to get every detail down:

2 orders of mild wings - run through the oven twice to make sure they're well done
2 Ranch dressings
1 Bleu Cheese dressing
1 Medium pizza: extra cheese and pepperoni
1 2L Coca-Cola


The employee said, "hold on just a minute while I make sure to type out "run through twice" since that was important to you.

We get our order 40 minutes later, and, unfortunately, Andrew didn't check it at the door. 

Here is what we get instead....

2 orders of mild wings - run through once so they were mushy/slimey...NOT well done
1 Ranch dressing
3 Bleu Cheese dressings
1 Medium pizza: extra cheese and pepperoni
1 2L Coca-Cola

The first thing Andrew does is read the order on the side of the box....
Wings-mild - run through twice - well done
2 Ranch dressings
1 Bleu Cheese
.......the rest was correct as well

WTH?  Well the wings were awful.  The pizza - why, Domino's? why?

I sent a note to customer service.  I explained to them that my fiancĂ© used to manage a Domino's several years ago, and we know full well that wings are to be run through twice, and the only reason they're run through once is to save time (nice, right? but it happens.) I told them the wings were mushy and slimy, and the new seasoning on the pizza is disgusting. 

Of course, the DM comes back and apologizes, tells me that my comments were forwarded to the store manager.  I am at work.  I do not answer my cell phone.  Domino's calls me - Sarah, the manager.

She starts a scripted apology, "I received notification that you had a bad experience with us a few days ago (last night?) and what I'd like to do is offer you two free two topping medium pizzas and an order of Cinnastix.  Just tell them that Sarah gave you the offer when you order. Thanks, and have a good day."

How the HELL does that remedy anything? Did it address our concerns over the wings? No.  Did it address our concern that the order was given correctly, entered correctly, printed correctly, and still was not followed? No.  Did we even order friggin' Cinnastix? No.  None of what she said appealed or satisfied us in any way of a legitimate apology.  It was a "free food" brush off, and that's just not going to work.

I e-mailed the DM back (who asked us to do so if we still had concerns.)  I told her that I work during the day and am unable to answer my cell phone.  I told her I thought the phone call was a cop-out response, ridiculous, scripted, and didn't even address our concerns.  It was a brush off of free food in hopes of shutting us up.  How does that make a customer happy? I ended with we do NOT want free food.  We just won't order from Domino's again (even to claim our "free food.")

I thought Domino's had this whole "listen to our customers" spiel going on after receiving some bad reviews and complaints.  It doesn't seem like they've changed in the least bit.

It's a slow Friday....

Well it's a little after 1 p.m. on Friday here at work.  Fridays are always like this.  Our telephone rings once...maybe twice, and that's all.  I brought my lunch today so there's no "going out."  I'm doing little things in my office keeping busy, but even that's "busy work."  I hope my manager lets me leave early today like he did last Friday.

Tuesday, November 2, 2010